The AI Prompt Editor is a built-in tool within the assistant configuration panel that helps you write, refine, and optimize your system prompts using AI assistance. Rather than writing prompts from scratch, you can describe your use case in plain language and let the editor generate a starting point that you can then customize.
Accessing the Prompt Editor
Open any assistant from the Assistants section of your dashboard. In the System Prompt field, you will find the Prompt Editor button. Clicking it opens the editor panel alongside your current prompt, allowing you to generate suggestions, compare versions, and apply changes without leaving the page.
Generating a Prompt
To generate a prompt, describe your use case in the editor's input field. Be as specific as possible about the role, the company, the goal of the call, and any key constraints. For example:
The editor will generate a structured system prompt based on your description. Review it carefully, make any adjustments needed to match your specific business context, and then apply it to your assistant.
Refining an Existing Prompt
You can also paste an existing prompt into the editor and ask it to improve specific aspects — for example, "make the tone more empathetic" or "add handling for callers who ask about cancellation policies." The editor will suggest targeted revisions while preserving the rest of your prompt.
Best Practice
Always review AI-generated prompts before applying them. The editor provides a strong starting point, but you know your business best. Add specific details about your products, policies, and brand voice that the AI cannot infer from your description alone.
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