This page provides a comprehensive breakdown of all costs associated with using Live Bots 365. Understanding the pricing structure helps you estimate costs for your use case and optimize your spending. All prices are in USD and may be subject to change — the platform always shows the current price before you confirm any purchase.
Call Minute Rates
Call minutes are billed per minute, rounded up to the nearest second. The rate depends on the direction of the call (inbound vs. outbound) and the country of the phone number.
| Country | Inbound Rate | Outbound Rate |
|---|---|---|
| United States | $0.0085/min | $0.0140/min |
| Canada | $0.0085/min | $0.0140/min |
| United Kingdom | $0.0100/min | $0.0200/min |
| Australia | $0.0100/min | $0.0250/min |
| Germany | $0.0100/min | $0.0200/min |
| France | $0.0100/min | $0.0200/min |
| Mexico | $0.0120/min | $0.0350/min |
| Brazil | $0.0120/min | $0.0400/min |
| India | $0.0100/min | $0.0300/min |
Rates are approximate. Full rate card available in your billing settings.
SMS Rates
SMS messages are charged per segment. A standard SMS segment is 160 characters. Messages longer than 160 characters are split into multiple segments and charged accordingly.
| Direction | US/Canada Rate | International Rate |
|---|---|---|
| Outbound SMS | $0.0079/segment | Varies by country |
| Inbound SMS | $0.0075/segment | Varies by country |
Estimating Your Monthly Cost
Here are some example cost estimates for common use cases to help you plan your budget:
Small Business Inbound (100 calls/mo, avg 3 min)
~$2.55/mo in call charges + $1.15/mo number rental = ~$3.70/mo
Appointment Reminder Campaign (500 outbound calls, avg 1.5 min)
~$10.50/mo in call charges + $1.15/mo number rental = ~$11.65/mo
Sales Outreach Campaign (2,000 outbound calls, avg 2 min)
~$56.00/mo in call charges + $1.15/mo number rental = ~$57.15/mo
High-Volume Contact Center (10,000 calls/mo, mix of inbound/outbound)
~$200–400/mo depending on call mix and duration
Note: These are estimates only. Actual costs depend on exact call durations, answer rates, and the specific countries involved. Use the billing calculator in your dashboard for a more precise estimate based on your specific configuration.