Inbound calling allows your AI assistant to answer phone calls made to your Live Bots 365 number — 24 hours a day, 7 days a week, with no hold times and no missed calls. Whether a customer calls at 2pm on a Tuesday or 11pm on a Sunday, your assistant picks up immediately and handles the conversation just as a trained human agent would.
This is one of the most transformative applications of AI calling for small and medium businesses. You no longer need to staff a phone line around the clock or pay for an answering service — your AI assistant handles every call with consistency and professionalism.
How Inbound Calls Work
A customer dials your Live Bots 365 phone number. The call is routed to the Live Bots 365 platform.
Your assigned AI assistant picks up the call within one ring and delivers its configured initial greeting.
The assistant conducts the conversation according to its system prompt — answering questions, collecting information, booking appointments, or handling whatever use case you have configured.
If the assistant has tools enabled, it can take real-time actions during the call — such as checking calendar availability, sending an SMS, or posting data to your CRM.
The assistant wraps up the conversation naturally and ends the call. The full transcript and recording are saved to your Conversations dashboard.
Common Inbound Use Cases
Answer FAQs, resolve common issues, and escalate complex cases to human agents.
Accept and schedule appointments 24/7 without requiring staff availability.
Ask qualifying questions and route high-value leads to your sales team.
Look up and communicate order or account information to callers.
Ensure no call goes unanswered outside business hours.
Collect initial information from new clients before routing to the right team.