The Call Flow at a Glance
Live Bots 365 sits between your phone numbers and your business logic. When a call is placed or received, the platform routes audio through its AI engine, which transcribes speech in real time, generates a contextually appropriate response, and converts that response back to natural-sounding speech — all within a fraction of a second. The result is a seamless, human-like conversation driven entirely by the instructions you define.
Key Components Involved
| Component | Role in the Call |
|---|---|
| AI Assistant | Holds the instructions, persona, voice, and tools that define how the agent behaves. |
| Phone Number | The telephony endpoint through which calls are placed or received. |
| System Prompt | The set of instructions that tells the AI how to behave, what to say, and what to avoid. |
| Knowledge Base | A library of documents or FAQs the AI can reference to answer specific questions. |
| Mid-Call Tools | Functions the AI can invoke during a call, such as booking appointments or sending texts. |
| Speech Engine | The text-to-speech and speech-to-text layer that converts audio to text and back. |
Inbound vs. Outbound
Live Bots 365 supports both directions of calling, and the setup process differs slightly between them.
You purchase a phone number through Live Bots 365 and assign an assistant to it. When someone calls that number, the assistant answers automatically. Ideal for customer service lines, support hotlines, and reception automation.
You upload a list of leads and create a campaign that instructs an assistant to call each one. The platform dials the numbers automatically and the assistant conducts the conversation. Ideal for sales outreach, appointment reminders, and follow-ups.