This glossary defines the core terms you will encounter when working with Live Bots 365. Familiarity with these concepts will help you navigate the platform more confidently and understand the documentation more effectively.
A configurable voice agent that conducts phone conversations on your behalf. Each assistant has its own voice, persona, system prompt, and set of tools.
A set of natural-language instructions that defines how an AI assistant should behave during a call — including its persona, goals, tone, and boundaries.
An outbound dialing job that instructs an assistant to call a list of leads. Campaigns can be scheduled, paused, and monitored from the dashboard.
A contact record containing a phone number and optional metadata (name, email, custom fields) that is targeted by an outbound campaign.
The unit of consumption on the Live Bots 365 platform. Each minute of an active AI-powered call consumes one call minute from your account balance.
A telephony number purchased or ported into the Live Bots 365 platform. Numbers can be assigned to assistants for inbound handling or used as caller IDs for outbound campaigns.
A call initiated by an external party who dials your Live Bots 365 number. The assigned assistant answers and handles the conversation.
A call initiated by the Live Bots 365 platform on your behalf, typically as part of a campaign targeting a list of leads.
A collection of documents, FAQs, or text content that an assistant can reference during a call to answer specific questions accurately.
A function the AI assistant can invoke during a live call, such as booking an appointment, sending an SMS, or triggering a webhook to an external system.
A visual, node-based editor for designing structured conversation flows with conditional branching and defined outcomes.
A feature that allows you to create a synthetic voice based on a real audio sample, enabling your assistant to speak in a custom or branded voice.
Short audio clips (such as 'Hmm, let me check that for you') that play while the AI is processing a response, making the conversation feel more natural.
An HTTP callback that Live Bots 365 sends to an external URL when a specific event occurs, such as a call ending or a lead being updated.
A record of a completed call or messaging interaction, including the full transcript, audio recording, duration, and outcome summary.
A protocol-level integration that connects Live Bots 365 to an existing phone system or PBX using Session Initiation Protocol (SIP).
A configuration option that allows agencies and resellers to present the Live Bots 365 platform under their own brand name and domain.
A campaign mode that dials multiple leads simultaneously, connecting the first human who answers to the AI assistant and dropping the rest.
An automated feature that detects when a call reaches voicemail and either leaves a pre-recorded message or hangs up, based on your configuration.
The operational context of an assistant — either inbound (waiting for calls) or outbound (used in campaigns). Some settings differ between modes.
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