Assigning a phone number to an AI assistant is what activates inbound call handling. Once a number is assigned, any call to that number will be answered by the designated assistant. This is the final step in setting up an inbound AI phone line.
You can assign different numbers to different assistants — for example, one number for your sales team's AI agent and another for your customer support agent. This lets you run multiple specialized AI lines from a single Live Bots 365 account.
How to Assign a Number
Navigate to the Phone Numbers section in your dashboard.
Click on the number you want to configure.
In the number's settings, find the 'Assigned Assistant' field and select the assistant from the dropdown. Only assistants you have already created will appear in this list.
Click Save. The number is now live — any incoming call will be handled by the selected assistant immediately.
Reassigning a Number
You can change which assistant handles a number at any time. Simply return to the number's settings page, select a different assistant, and save. The change takes effect immediately — the next call to that number will be handled by the newly assigned assistant. There is no downtime or interruption to service during the reassignment.
Unassigning a Number
If you remove an assistant assignment from a number, incoming calls to that number will no longer be answered by the AI. Depending on your account settings, callers may hear a "number not in service" message or be forwarded to a fallback destination. Make sure you have a plan for unassigned numbers to avoid callers reaching a dead end.
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