Campaign issues can range from calls not starting to low answer rates to unexpected behavior during the campaign. This guide covers the most common campaign problems and their solutions.
Issue: Campaign is not making calls
Check that the campaign status is Active (not Paused or Scheduled). Verify that the calling schedule includes the current time and day. Ensure the assigned phone number is active and has not been released. Check your credit balance — campaigns stop if you run out of credits.
Issue: Very low answer rates
Low answer rates (below 10%) often indicate the caller ID is being flagged as spam. Try using a local area code number that matches your target region. Avoid calling the same numbers too frequently. Ensure your number is registered with STIR/SHAKEN. Consider calling during business hours (10am–4pm local time) for best results.
Issue: Some contacts are not being called
Check if the skipped contacts are on your Do Not Call list. Verify that their phone numbers are in the correct format (E.164 international format: +1XXXXXXXXXX for US numbers). Contacts with invalid phone numbers are automatically skipped. Review the campaign log for skip reasons.
Issue: Campaign finished too quickly / not all contacts were called
Check the campaign end date and time — if it was set too early, the campaign may have stopped before completing. Also check if the campaign ran out of credits. Review the campaign log to see how many contacts were attempted vs. skipped.
Issue: Contacts are being called multiple times
Check your retry settings — if retry attempts are set too high or retry delay is too short, contacts may be called multiple times in a short period. Review the retry configuration and adjust as needed. Also check if the same contact appears multiple times in your lead list.