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Terms & Conditions

Last updated: April 2025

1. Acceptance of Terms

By accessing and using Live Bots 365 services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Description of Service

Live Bots 365 provides an AI-powered voice agent platform that allows businesses to automate phone calls, including inbound customer support and outbound calling campaigns. The service includes AI voice agents, call analytics, integrations, and related features.

3. Account Registration

You must create an account to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration.

4. Acceptable Use

You agree to use Live Bots 365 only for lawful purposes. You may not use our service to:

  • Make calls to numbers on Do-Not-Call registries without proper consent
  • Engage in fraudulent, deceptive, or misleading communications
  • Violate any applicable laws or regulations (including TCPA, GDPR, FDCPA)
  • Harass, threaten, or harm individuals
  • Transmit spam or unsolicited communications

5. Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. Additional usage beyond your plan's included minutes is billed at the per-minute rate specified in your plan. All fees are non-refundable except as required by law.

6. Compliance

You are solely responsible for ensuring your use of Live Bots 365 complies with all applicable laws and regulations, including but not limited to TCPA, GDPR, HIPAA, and FDCPA. Live Bots 365 provides tools to help with compliance but does not guarantee compliance on your behalf.

7. Limitation of Liability

Live Bots 365 shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service. Our total liability shall not exceed the amount paid by you in the three months preceding the claim.

8. Contact

For questions about these Terms, contact us at [email protected].